Distressing plenty of to pay a large price for the spherical-excursion ticket, distressing enough that there was a prevent —— I've had two or three non-stoppers intending to Cleveland from Albany up to now. It can make me concerned about flying.
I want to relay an extremely lousy consumer service encounter with American Airlines which occurred on Friday, July fifteen, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) and finally to Charleston, WV (CRW), which did not manifest. My flight from DFW was on account of depart at 3:00 p.m. Flight #2553. Because of our gate not staying offered (another aircraft was trapped at our gate from a prior flight) and AA failed to remove it for servicing and no other gate remaining assigned to our flight. Roughly 45 minutes right after our scheduled boarding time, a different gate was identified as well as boarding began. Then just after Absolutely everyone boarded Flight #2553, we were delayed on the bottom because of floor crews not being able to quickly and correctly load the aircraft. We ultimately departed Dallas approximately seventy five minutes later than scheduled. The landing in DCA happened with approximately ten minutes remaining for me to board my connecting flight to CRW.
Finally we received all of our baggage and of course considered one of my bags wasn't there. As anticipated it was shed, my sons vehicle seat was dropped. A similar girls that had lied previously spelled out that it needed to be there, scanned in.
I just needed to claim that my expertise using this flight and American Airways staff was the worst I've at any time experienced using an airline. The trip to LAX from TPA was ok other than flight attendants don’t smile or act like they like their Employment any more. The return flight was a nightmare. It started off when we been given an electronic mail the early morning of our flight stating that we needed to improve our seats which were previously selected. We did just that & checked in on the net. When we acquired on the airport our boarding passes continue to had the previous seats which we experienced to alter in the baggage check in counter (again staff members were not welcoming in the least).
Ticket #2836 Dallas, Tx to Lawton, Okay March twentieth did NOT hook up from Raleigh, NC flight 168….was more than booked and flight didn't ensure it is to Dallas for connecting flight. They stated they did not Have got a hotel for me in Dallas, I had been caught at airport til early morning of 3/21/16…this brought on me to miss a day of labor & it absolutely was one of the most miserable night time of my daily life…they gave me a food vocher for $12 for meal which I had to include income too, to eat!
I'm a faithful buyer and In spite of my yrs of loyalty if I used to be five minutes late there can be no lee way for me to board a aircraft.
On seven/18/fourteen my spouse And that i were on your flight sixty seven from BCN to Jfk. We boarded the plane and located that it had no wifi or amusement choices for the seat. When the meal was served we asked the flight attendant When the food had any peppers(the vegetable) in it since the “hen” as well as other substances were unrecognizable. My husband is highly allergic to peppers and he needed to be specific there were none. The attendant claimed she experienced no idea of exactly what the food stuff components were being in both range so he did not eat. How challenging would it be on your catering dept to send a summary of substances for this kind of concern? The aircraft itself was previous and alert on The within. When got on the plane, the coach segment smelled of fecal subject and it took fairly some time to the smell to dissipate.
Charlestown to Akron worst boarding working experience at any time. Gate 38 b. A greyhound bus terminal is healthier operate. Very good luck on your own new Professions
There is a middle aged African American lady with a short hair Minimize and Eyeglasses at your Philadelphia Airport site who refused to provide me her total identify Once i requested it due to her despicable attitude. She lastly told me her identify was “D” and hid her identify badge as she stated this. “D” does not ought to have a work in buyer service and especially not within your top notch sign in region in which I encountered her. As I rushed past the very long TSA line to your self service ticketing counter with only 40 minutes till my flight departed I was delighted to check out there was a free of charge kiosk. I began to retrieve my reservation and midway by means of this process “D” walked as much as me and explained “This is for top quality passengers only” I appeared up with the display screen confused mainly because there wasn’t any sign or indicator the kiosks had been firstclass kiosks and On top of that I questioned how “D” realized I had been or wasn't first-class and why she would make this kind of an assumption. I replied “Excuse me?” “D” condescendingly stated “These kiosks are for first class passengers only”.
Member. I available to pay for the seats for the reason that I employed nearly all of my miles on this trip. I don’t have an understanding of each time I fly American I have problem’s.
I’m particularly disappointed that your Airline has interjected its organization within a socio-political situation regarding the the latest Monthly bill signed into regulation by our Governor. What you've got interpreted as “discrimination” in opposition to the LGBT Neighborhood is actually a bill making certain “equal legal rights” for all.
I flew from Tampa to Chicago in the 737. Thank you for Row seven for handicap. In my 83 decades I've had each knees changed, stroke, open heart surgery plus other circumstances. Being 6’4″ I truly require the leg space. I used the restroom up front and the 737 has a dilemma—entry to the bathroom bowl. The rest room lid and seat need to stay awake when lifted. I had to use my knee to help keep them up. Due to curvature with the ceiling and the distance on the rest room I needed to angle my human body seriously forward to utilize the power which meant I could not see what I used to be accomplishing.
all to typically, administration is contacted when points go wrong…this isn't a type of letters…..I'm getting in contact with american airlines customer service thanks to a great flight attendant named MARITA LORDI (FA #9
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